Terms & Conditions

1. PRICES

Wholesale Mobility will endeavour to minimise price changes whenever possible and send updated pricing whenever possible. However, prices may change at any time without notice to the dealer.

2. PAYMENT

Payment is required before delivery at all times unless agreed otherwise in writing upon application.

Card payments over the phone will attract a surcharge fee (Visa and Master Debit cards 0.61%, Visa Credit card 1.26%, Master Credit Card 0.98%. We can't accept Amex cards).

Please note: All goods remain the property of Wholesale Mobility until full payment has been received.

3. AVAILABILITY

All orders are subject to the availability of products. If for some reason a product is not available, Wholesale Mobility will strive to notify the non-availability to all Dealers. Wholesale Mobility may change the range of products or the specification of any product at any time and without notification to the buyer.

4. DESCRIPTION OF PRODUCTS

Wholesale Mobility continuously works on improving its products.

Although Wholesale Mobility aims to assure that the product information presented on its website is accurate, complete, and current, Wholesale Mobility does not give any representations or warranties as to its accuracy, completeness or currency of information, and Wholesale Mobility shall not be bound or liable for any incorrect, incomplete, or out-of-date information on this website.

Wholesale Mobility endeavours to perform thorough testing on all their products, but also relies on information from its product manufacturers, and therefore, the information, illustrations and literature are not binding on Wholesale Mobility.

If the goods do not match the description on the Wholesale Mobility website, the dealer should inform Wholesale Mobility promptly so that relevant action can be taken.

5. DELIVERY

5.1 General Delivery Terms

All dealer purchase prices are quoted excluding freight costs from the Supplier. The Supplier can organise delivery using its transport partners on your behalf with fixed costs added to the invoice. Alternatively, the Dealer may arrange their own transport.

5.2 Shipping & Postage

5.2.1 Freight Arrangement

The Supplier can arrange freight from its warehouse to the Dealer’s business or directly to the Dealer’s customer.

5.2.2 Order Details

To arrange delivery, the Dealer must email a purchase order with the delivery address, contact name, mobile phone number, and email address for tracking purposes. Residential deliveries require specific customer details including customer name, mobile phone number and email address.

If the provided delivery address is incorrect or incomplete, resulting in the need for redirection by the freight courier, the Dealer will be responsible for a redirection fee. This fee will be 50% of the original freight cost charged. The Supplier reserves the right to charge more if the freight courier's redirection fee exceeds this amount.

5.2.3 Quotes and Invoices

The Supplier will provide a quote/invoice for the goods, including freight. Please note that freight quotes may change if the order is not confirmed on the same day.

No invoice will be included with orders sent directly to the Dealer's customer.

5.2.4 Payment Procedures

For Prepayment Accounts: Once payment has been made, email the bank remittance advice to sales@wholesalemobility.com.au for prompt dispatch.

For Credit Accounts: Orders will be dispatched promptly, provided there is sufficient credit available on your account. If you wish to confirm the order after it has been processed and the freight cost has been added, please indicate this request at the time of placing the order.

5.2.5 Dispatch Time

Goods are generally dispatched within 24 to 48 working hours.

5.2.6 Courier Services

The Supplier utilizes third-party booking agents, providing access to a wide range of couriers at competitive rates.

5.2.7 Residential Deliveries

5.2.7.1 Definition

Residential delivery involves transporting goods directly to a customer's home, or to a business operating out of a home, rather than to a commercial location.

5.2.7.2 Requirements

Residential deliveries typically incur higher costs than business deliveries. For residential deliveries of heavy or bulky items, the Dealer must ensure sufficient access to the property for a tailgate delivery. The Dealer must also inform customers that couriers generally do not assist with moving heavy items onto porches, upstairs, into elevators, etc.

5.2.8 Self-Arranged Freight

Dealers may also book their own freight arrangements. Collection is available at 14 Burgay Crt Osborne Park, WA 6017, from 8 am to 4 pm, Monday to Friday.

5.2.9 Freight Charges

A minimum freight charge of $20 applies to all orders. Shipping multiple items in a single consignment is more cost-effective.

5.2.10 Estimates

Freight quotes and timeframes are estimates and may change until all details are received and the order is confirmed. Complete information is required for accurate shipping fees.

5.2.11 Confirmation

Freight charges are locked in once the invoice is confirmed. Same-day confirmation is recommended to avoid changes.

5.2.12 Tracking Information

Once dispatched, a confirmation text or email with a tracking link will be sent by the freight company to the mobile number and/or email provided by the Dealer when placing the order. For orders placed through our B2B Dealer portal, the tracking link will also be available in the order's comment section.

5.2.13 Authority to Leave

The dealer must ensure that someone is available to receive the delivery to avoid delays, re-delivery charges, or theft. The Supplier is not responsible for consignments once they leave the warehouse. All consignments will be sent with “Authority to Leave” unless otherwise agreed upon in writing in advance. Futile delivery and re-delivery fees will be passed on to the dealer.

5.3 Supplier Liability

The Supplier's liability for the consignment ends once it leaves the Supplier’s premises. Any damages that occur during transport need to be claimed by the Dealer through the freight company/courier or the Dealer’s transport insurance.

5.4 Changes to the Delivery Terms and Conditions

The Supplier reserves the right to modify the Delivery Terms and Conditions at any time. Changes will be communicated to Dealers via email or updated on the Supplier’s website.

6. WARRANTY

6.1 Warranty Coverage

6.1.1 Warranty Periods

6.1.1.1 Scooters, Powerchairs, Electric Wheelchairs, Beds, Lift & Recline Chairs & other non-motorised Mobility Aids

All of these products come with a 12-month warranty from the date of the invoice, subject to the terms and conditions outlined in this policy.

6.1.1.2 Shop Floor Warranty

An additional "Shop Floor Warranty" of up to 6 months is available for mobility scooters and powerchairs. To activate this warranty, the Dealer must complete a Warranty Registration Card and email it to sales@wholesalemobility.com.au within 7 days of the sale.

Coverage Duration: The "Shop Floor Warranty" extends coverage to 12 months from the date of sale to the end-user listed on the Warranty Registration Card, provided the product is sold within 6 months of the Dealer's purchase from Wholesale Mobility (invoice date).

Example:

After 6 months have passed from the date you purchased a scooter from us (invoice date) the 12-month "customer" warranty starts

Example A: The Dealer buys a Kymco Maxer on 1/1/2020 and sells it on 30/3/2020 the scooter will be covered by warranty until 30/3/2021

Example B: The Dealer buys a Kymco Maxer on 1/1/2020 and sells it on 1/8/2020 the scooter will be covered by warranty until 1/7/2021

6.1.1.3 Accessories & Parts

A 12-month warranty is provided for accessories and parts, contingent upon correct installation and use.

6.1.1.4 Batteries

A 12-month warranty is also included for batteries. Please see the specific requirements under 2.4.

6.1.1.5 Repairs

The warranty for repairs is 3 months from the date of repair or the remainder of the 12-month warranty period for the initial purchase, whichever is greater.

6.2 How to Make a Claim

6.2.1 Claim Procedure

To make a warranty claim, the Dealer must inform Wholesale Mobility via email. The email should include details of the faulty part or product, images or video of the defective item, proof of purchase, and the product's or part’s serial number(s). It is recommended to use the Warranty Claim form available on Wholesale Mobility’s website and B2B portal to ensure all necessary information is provided.

6.2.2 Transportation Costs

The Dealer is responsible for arranging and covering the cost of transporting the entire product or parts thereof to the address specified by Wholesale Mobility.

6.2.3 Assessment

Upon receipt, Wholesale Mobility will assess the product to determine if the issue qualifies as a valid warranty claim.

6.2.4 Battery Warranty Claims

To make a claim, the Dealer must submit a report from an acceptable battery tester. If the battery is deemed faulty, Wholesale Mobility will either send a replacement or credit the cost to the Dealer's account.

6.2.5 Repairs and Replacements

If the fault is found to be due to manufacturing defects, Wholesale Mobility will repair or replace the part or product and will cover the freight costs for returning the repaired or replaced item to the Dealer.

6.2.6 Manufacturer Liaison

In some cases, the product may need to be forwarded to the manufacturer, or Wholesale Mobility may need to liaise with the manufacturer directly. We will make every effort to resolve the issue promptly.

6.3 Warranty Exclusions

6.3.1 Wear and Tear

The Warranty does not cover items requiring replacement due to regular wear and tear from everyday usage. This includes, but is not limited to:

• Tyres and Tubes
• Plastic Shrouds
• Motor Brushes
• Bulbs / Fuses
• Upholstery
• Armrest Pads

 6.3.2 Damage Caused By

• Battery fluid spillage or leakage
• Abuse, misuse, accident, or negligence
• Improper operation, maintenance, or storage
• Commercial use or any use other than normal
• Repairs and modifications made without specific written consent from Wholesale Mobility
• Exceeding the specified weight capacity of the unit
• Accessories other than those supplied or approved by Wholesale Mobility
• Failure to adhere to the product instructions contained in the Owner's Manual
• Acts of Nature, such as lightning strikes, etc.
• Circumstances beyond the control of Wholesale Mobility

6.4 Changes to the Warranty Terms & Conditions

The Supplier reserves the right to modify the Warranty Terms & Conditions at any time. Changes will be communicated to Dealers via email or updated on the Supplier’s website.

7. CREDIT CLAIMS & RETURNS

All credit claims and returns for the incorrect supply of stock items OR incorrect pricing must be received via email within 14 days of receiving items from Wholesale Mobility.

The dealer must notify Wholesale Mobility of any returns in advance. Shipments without pre-approval will not be accepted by Wholesale Mobility.

Wholesale Mobility will not accept the return of stock items unless faulty or incorrectly supplied. Wholesale Mobility will not cancel orders for scripted products once they are received and an order has been placed.

8. CONFIDENTIALITY

The dealer shall hold in strict confidence Wholesale Mobility dealer pricing.

9. SHIPPING DAMAGE

Incoming goods must be inspected for apparent shipping damage. Where damage is evident details must be noted on the consignment note at the time of receipt, so the carrier is held accountable unless proven otherwise. It is the responsibility of the dealer to seek reimbursement for any damage caused by carriers from the carrier.

10. MAP PRICING

Wholesale Mobility reserves the right to implement Minimum Advertised Prices (MAP). MAP prices are the minimum price a product is allowed to be advertised for. If MAP pricing is not adhered to, no products will be supplied to the offending store. This protects the equity in the Brand name.

Changes to these Conditions of Use Wholesale Mobility holds the right to change these Terms and Conditions from time to time by publishing the changed terms on their website. When revised the Terms & Conditions are posted on this website, and all orders submitted by the buyer after the amended Terms & Conditions are published shall be subject to the amended Terms & Conditions.